Please rate the extent to which the following statements are true about your own organisation.
Please answer using a scale of 1 to 10, where 1 means "NOT AT ALL" and 10 means "TO A VERY GREAT EXTENT". If there is any statement for which you do not have an answer, please use the "Not Applicable" option
Our company is totally committed to the idea of satisfying customers.
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10 |
X
Our company trains people in customer-oriented attitudes and skills.
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10 |
X
Our company understands what our customers expect of us.
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10 |
X
Our company is measuring customer satisfaction.
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10 |
X
Our company has a good understanding of the unique value provided to the customer.
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10 |
X
Customer input and insights are shared across our organization.
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X
Management decisions at our company are based on customer data.
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X
Our company makes interaction with us enjoyable for our customers.
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X
Our executives have frequent contact with our customers.
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X
Our CEO holds the executive team accountable for customer experience improvements.
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X
Our company makes it easy for our customers to do business with us.
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X
Our organisation effectively meets its customers' needs.
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10 |
X
Progression : 9% - Temps moyen de l'enquête : 2m 27